FAQ
Frequently Asked Questions
1. What products does Day New 24 sell?
Day New 24 specializes in guitars, including acoustic guitars and electric guitars, as well as selected guitar-related products and accessories.
2. Do you ship guitars across the USA?
Yes. We ship eligible orders to customers throughout the United States.
3. Is shipping free?
Yes. We offer free standard shipping on eligible U.S. orders.
4. How long does guitar delivery take?
Our standard estimated delivery time is 3–5 business days after the order has been processed.
5. How long does order processing take?
Orders are generally processed within 1–2 business days after successful payment.
6. Will I receive tracking information?
Yes. Once tracking information becomes available, it will be sent to the email address provided with your order.
7. Can I return a guitar?
Yes. Eligible guitars and products can be returned within 30 days of delivery, subject to our Return & Refund Policy.
8. Do I pay for return shipping?
No. Day New 24 covers standard return shipping costs for eligible returns.
Please contact us before returning your guitar so we can provide return instructions.
9. What if my guitar arrives damaged?
Contact us as soon as possible at daysnew24@gmail.com. Please provide your order number and clear photos of the damage. We'll review the issue and help arrange an appropriate solution.
10. What if I receive the wrong guitar?
If you receive an incorrect item, contact us at daysnew24@gmail.com with your order number and photos of the item received. We'll help resolve the issue.
11. Can I cancel my guitar order?
Contact us as soon as possible if you want to cancel an order. We will try to accommodate cancellation requests before the order is processed or shipped.
12. How do I choose the right guitar?
The best guitar depends on your playing style, experience, preferred sound, and budget. Product descriptions and specifications on each listing can help you compare available options.
13. Do you sell electric guitars?
Yes. Electric guitars are one of our main product categories, alongside acoustic guitars and related guitar products.
14. How can I contact Day New 24?
You can contact our customer support team by email:
Day New 24
63 Sutter Ave
Brooklyn, NY 11212
United States