Refund policy

Refund & Return Policy

Last Updated: September 9, 2026

At Day New 24, we want you to be satisfied with your purchase. We offer a 30-day return and refund period for eligible purchases.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition

  • In its original packaging, when applicable

  • Complete with any included accessories, manuals, or components

  • Returned within 30 days of delivery

Free Returns

Day New 24 covers the standard return shipping cost for eligible returns.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please include your order number and, when helpful, photographs showing the issue.

We will review the situation and work with you toward an appropriate solution, which may include a replacement, exchange, or full refund.

Refunds

Once your returned item has been received and inspected, we will process the approved refund.

Refunds are generally issued to the original payment method.

The time for the refunded amount to appear in your account may depend on your bank, credit-card company, or payment provider.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene requirements, customization, or other applicable restrictions. Any product-specific return restrictions will be disclosed before purchase where applicable.

Exchanges

If you need an exchange, contact us at daysnew24@gmail.com. Exchange availability may depend on product inventory.

How to Start a Return

To request a return, contact:

Email: daysnew24@gmail.com

Please provide:

  • Your full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Do not send a return to our business address unless we specifically instruct you to do so.

Contact

Day New 24
63 Sutter Ave
Brooklyn, NY 11212
United States
Email: daysnew24@gmail.com