Shipping policy
Free Shipping
We offer free standard shipping on all orders to addresses within Australia, with no minimum spend. [Edit if you ship internationally.]
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a shipping confirmation with tracking details once it is dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery (after dispatch) |
|---|---|
| Metropolitan Australia | 3–7 business days |
| Regional & remote Australia | 5–12 business days |
These are estimates, not guarantees. Delays may occur during peak periods, public holidays, severe weather or carrier disruptions.
Tracking
Every order includes tracking. Use the link in your shipping email to follow your parcel.
Shipping Address
Please make sure your address is correct at checkout. We cannot redirect an order once it has been dispatched. If you entered an incorrect address, contact us as soon as possible at contact@daynew24.shop.
Undeliverable Parcels
If a parcel is returned to us because of an incorrect address or because it was not collected, contact us and we will arrange re-delivery or a refund (less the cost of the failed delivery where the error was the customer’s).
Lost or Damaged in Transit
If your parcel has not arrived within 14 days of the estimated delivery window, or arrives damaged, contact us and we will investigate with the carrier and send a replacement or full refund.
Taxes
All prices are in Australian dollars (AUD) and include GST where applicable.
Contact
Questions about shipping? Email contact@daynew24.shop.